How to Order

Order by phone (Domestic):
8:15 am-5:00 pm
Tel: 647-808-8236

Order by Mail (International):
Bionovas@gmail.com
Service personnel: Peggy

Shipments:
Unless otherwise specified we will automatically determine the most efficient and economical method of shipping. Freight charges will be prepaid and added to the invoice for domestic orders. All international orders will be shipped freight collect unless paid for in advance.

Return Shipments:
Authorization to return items must be obtained in advance from our Customer Service Department. Unauthorized returns cannot be accepted.

Claims:
All orders are carefully packaged and checked to avoid shipping errors and damage in transit. All claims for shortage must be reported within 10 days from the date of shipment. In the event of damage keep all original packaging material and contact our Customer Service Department immediately.